FAQs

1. How Long Will It Take After I Place The Order?

A: We have Different Shipping Service, Normally is E Post/ UPS (5-15 Working Days), If you would like to Ship by DHL or FedEx (3-5 Working Days), You can kindly contact us to pay the difference.

2. What should I do if my order tracking information is not updated?

A: This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service via live chat or by submitting a support ticket for assistance.

3. Do you ship worldwide?

A: Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.

4. What methods of payment do you accept?

A: We accept multiple payment methods including: PayPal, credit cards, and debit cards. We are unable to accept payment via cash on delivery or bank transfer. You can select your payment method once you proceed to checkout.

5. Is it safe to place an order on the internet?

A: Plato Jewelry uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave – which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.

6. Why is my account status ‘Pending’ if my payment was processed?

A: After the payment was processed completed, the status of your order will show Processing, and will not change again until you receive your order. If it shows as Pending, please contact our customer service.

7. Was my order shipped when I received my payment confirmation email?

A: If you received the payment confirmation email, your order has been prepared and is awaiting pickup. If your shipment is delayed unexpectedly for some reason, you will receive a notification via email.

8. How do I change or cancel an order after it has been submitted?

A: To cancel or change your order, please contact our customer service. We will be happy to stop the order if we can, however, our order fulfillment system is designed to ship orders as quickly and efficiently as possible. Therefore, your order may already be in the shipping process, and in that case, we will not be able to change or cancel your order. If your order can't be canceled and you still don't love it after it has arrived and want to return/exchange it, our customer service department will be happy to assist you.

9. Why haven’t I received any emails or replies after placing my order?

A: Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates. Thanks for your support.

10. What is 925 sterling silver?

A: To make silver durable enough for use in jewelry, pure silver, which has a .999 (99.9%) purity, is often alloyed with small quantities of copper (7.5%). The copper is added to strengthen the silver, and the resulting product is referred to as .925 sterling silver (92.5%).