Shipping Policy

* Please note:

  • Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 3-7 business days and is NOT included in the overall "shipping time".
  • All packages have specific tracking information.
  • You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.
COUNTRY STANDARD SHIPPING EXPRESS SHIPPING
Cost Shipping Time
(business days)
Cost Shipping Time
(business days)
United States FREE for orders over US$49
otherwise US$3.99
6 - 8 FREE for orders over US$129
otherwise US$9.99
3 - 7
United Kingdom FREE for orders over US$49
otherwise US$4.99
7 - 10 FREE for orders over US$129
otherwise US$12.99
3 - 7
Australia FREE for orders over US$49
otherwise US$4.99
7 - 15 FREE for orders over US$129
otherwise US$11.99
6 - 10
New Zealand FREE for orders over US$49
otherwise US$4.99
10 - 18 FREE for orders over US$129
otherwise US$11.99
6 - 10
France, Germany, Spain FREE for orders over US$49
otherwise US$4.99
7 - 12 FREE for orders over US$129
otherwise US$12.99
6 - 10
Europe : Italy, Portugal,
Poland, Norway, Finland
FREE for orders over US$49
otherwise US$4.99
10 - 20 FREE for orders over US$129
otherwise US$12.99
6 - 10
North America : Canada FREE for orders over US$49
otherwise US$3.99
7 - 15 FREE for orders over US$129
otherwise US$11.99
8 - 12
India, South Africa FREE for orders over US$49
otherwise US$6.99
7 - 15 US$4.99 for orders over US$129
otherwise cost depends on destination country
and package weight.
8 - 15
Other Countries FREE for orders over US$49
otherwise US$6.99
10 - 25 US$4.99 for orders over US$129
otherwise cost depends on destination country
and package weight.
8 - 15

*Note:

You can choose your preferred shipping method on the Order Information page during the checkout process.

  • Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly submit a ticket for help.
  • Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately this is outside of our control. Normal service resumes immediately after each holiday.
  • It may take a few days to follow order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
  • Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 days for Brazil and 10-15 days for all other destinations in Latin America.
  • Plato H ships all packages from our warehouse and distribution center.
*Note:
  • Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any,these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Plato H cannot declare purchased items as a gift or list an amount that lower than the actual product price.