Refund & Return Returns Policy offers a refund for most items within 30 days of receipt of shipment. Most items follow our general Return’s Policy. When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had it, and how the item was purchased.

The process to return an ordered item is as follows:

  • Email plato_h@hotmail.comto apply.
  • Provide clear pictures of the item, tracking label and write a brief reason why the product is being returned.
  • We will resolve the refund issue within 2 business days.




Action required

Refund type

Item is not as described or is of poor quality

Within 30 days after receipt of the parcel

a. Return the item
b. No need to pay the return shipping fee

Full Refund (Shipping Fee Included)

Item is in perfect condition and you don't want it

a. The product has not been used and is in its original packaging
b. Within 30 days after receipt of the parcel

a. Return the item in a condition that will not affect its resale value
b. Pay all costs for the return of the product (including the logistics and all the possible taxes)

Full Refund